Northavelle LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you provide when visiting and using our website, or when purchasing bedding and related products. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information, as well as the rights you have regarding your personal information.
I. Information We Collect
When you visit our website, register an account, place an order, or contact us, we may collect the following information:
Personal Identification Information: Including your name, email address, phone number, and billing address.
Shipping Information: Including the recipient’s name, delivery address, and other information necessary for order fulfillment and delivery.
Order Information: Including the bedding products purchased, order number, transaction amount, order status, and purchase history.
Payment Information: Including payment status, transaction records, and information provided by payment service providers. Sensitive payment data, such as credit card details, is typically processed by third-party payment service providers.
Device and Browsing Information: Including your IP address, browser type, device information, pages visited, website usage history, and related technical data.
II. Use of Personal Information
We collect your personal information primarily for the following purposes:
Processing, confirming, and managing your orders and payments.
Arranging the packaging, shipment, transport, and delivery of products.
Providing order status notifications, customer support, and after-sales service.
Handling returns, refunds, exchanges, and related disputes.
Improving website functionality, product presentation, and your overall shopping experience.
Identifying and preventing fraud, unauthorized transactions, and other security risks.
Sending promotional information and product updates, in compliance with applicable laws and subject to any necessary authorizations.
III. Sharing and Disclosure of Personal Information
We do not sell your personal information for monetary gain. To facilitate our e-commerce operations, we may share relevant information with the following third parties, to the extent necessary:
Payment Service Providers: For processing payments, verifying transactions, and preventing fraud.
Logistics and Delivery Partners: For order fulfillment, shipping, transport, delivery, and shipment tracking.
Website Technical Service Providers: For website hosting, system maintenance, data analysis, and information security. Customer Service Partners: Engaged to handle customer inquiries, order-related issues, and after-sales requests.
Legal and Regulatory Authorities: Information may be disclosed when required by law, pursuant to legal processes, or as necessary to protect legal rights and interests.
Third parties shall process such information only to the extent necessary to perform their respective services or fulfill legal requirements, and they shall bear corresponding responsibilities in accordance with applicable law.
IV. Payment Information Security
We prioritize the security of online transactions and employ appropriate technical and administrative measures to protect transaction-related information. Our website may process payments through third-party payment service providers. The collection, use, and protection of payment information may also be subject to the privacy policies and terms of service of the respective payment providers.
While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is entirely secure; therefore, we cannot guarantee that information will be free from unauthorized access in all circumstances.
V. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember user preferences, analyze website traffic, improve site performance, and ensure transaction security.
You may manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of your shopping cart, the checkout process, or other website features. For non-essential cookies and related tracking technologies, we will obtain the necessary consent as required by applicable law.
VI. Retention of Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy. The retention period is determined by considering factors such as order processing, after-sales service, accounting records, dispute resolution, and legal or regulatory requirements.
When such information is no longer reasonably necessary to retain, we will take steps to delete, anonymize, or otherwise appropriately handle the data in accordance with applicable law and specific circumstances.
VII. Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of your personal information, subject to legal requirements.
To request a copy of specific personal information.
To object to certain processing activities or withdraw consent previously provided.
To opt out of certain targeted advertising, or the sale or sharing of personal information (where applicable).
To be free from unfair or discriminatory treatment for exercising your privacy rights in accordance with the law. To exercise your rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.
VIII. Protection of Children’s Privacy
Our website and products are intended for general consumers and are not specifically designed for children under the age of 13. We do not knowingly collect personal information from children under 13, except where permitted by applicable law and in compliance with relevant requirements.
If you believe that a child has provided us with personal information, please contact us promptly. Once verified, we will take appropriate measures to handle such information in accordance with the law.
IX. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, or other external services. These third parties may collect and process information according to their own privacy policies. Northavelle LLC has no control over the privacy practices of these third-party websites; we recommend that you carefully review their respective privacy policies before using their services.
X. Privacy Rights for U.S. Residents
For U.S. residents who meet the criteria under applicable law, we will process personal information in accordance with relevant state privacy laws. Depending on the applicable jurisdiction, this may include the right to access, correct, or delete your personal information, obtain a copy of your personal information, or opt out of certain data processing activities.
Your specific rights depend on your state of residence, the type of personal information involved, and the scope of the relevant laws. You may submit privacy-related requests via our customer service email. If applicable law grants you the right to appeal or request a review of a decision, we will handle such requests in accordance with the requirements of that law.
XI. Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, adjustments to website functionality, or requirements under applicable law. Updated policies will be posted on this page, with an updated effective date where appropriate. For significant changes that require separate notification or consent under the law, we will fulfill our obligations accordingly.
Thank you for your trust and support of Northavelle LLC. We remain committed to protecting your personal information and providing you with a safe and reliable shopping experience.